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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! 

FAQ

How do I track my order?
 

You can create a Return in three simple steps

 

  • Tap on MyOrders

  • Choose the item to be Returned

  • Enter details requested and create a return request

 

 

 

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

 

 

 

How can I pay for my order at Myntra?
 

We support the following payment options at Emberloom:

 

  • Cash On Delivery (available in selected pin codes)

  • Credit Card

  • Debit Card

  • Net banking

  • Gift Card

  • Wallet

What is Cancellation Policy?
 

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

 

 

 

Do you provide International delivery?
 

No. At this point, Emberloom delivers products only within India.

 

 

 

What is No Questions Asked Returns?
 

Once you create a return via App / Desktop as per the returns policy, Emberloom will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

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